Frequently Asked Questions

If your question isn't here, email [email protected] — we usually reply same day.

💳 Billing & subscriptions

• I paid but the app still shows free.
• Where do I cancel my subscription?
• Can I refund a subscription I cancelled?
• Can I switch billing methods?

🔒 Privacy & data

• Does Spellar use my recordings to train AI?
• Can I keep recordings entirely on my Mac?
• How do I delete my account?
• Are recordings encrypted?

⚙️ Technical issues

• Recording captures my voice but not the other side.
• I get 'Invalid Access Token' on launch.
• Webhook isn't firing.
• Calendar doesn't auto-record.

🤖 AI

• Which AI model does Spellar use?